Are you an early adopter who snatched up up one of GoPro’s finally release Karma drones?
If so, you should probably return it.
The company has issued a recall because “in a very small number of cases” the Karmas lost power while in use…not exactly desired.
Exchanges won’t be offered, and GoPro says to take your drone back to the point of purchase for a full refund. Once the issue has been worked out, shipment and sales of the drone will resume.
GoPro’s FAQ page for the recall offers a few more details.
No, you don’t need the original receipt.
Yes, every part of the drone needs to be returned (including the Hero5 Black and Karma Grip, which aren’t affected) for the refund.
You can get your money back on a GoPro Care purchase in addition to any Karma accessories.
Even if yours is acting normally, GoPro still wants it back.
“Safety is our top priority,” CEO Nicholas Woodman said in a statement. “A very small number of Karma owners have reported incidents of power failure during operation. We have moved quickly to recall all units of Karma and provide a full refund while we investigate the issue. We are working in close coordination with both the U.S. Consumer Products Safety Commission and Federal Aviation Administration. We are very sorry to have inconvenienced our customers and we are taking every step to make the return and refund process as easy as possible.”
This timing stinks for GoPro. The company needs something other than cameras and was hoping the Karma and Hero 5 cameras would bring it back in the black following a drop off in its stock prices. “Looking forward to 2017, we expect a return to profitability, driven by the strength of our new products,” Woodman said on an investor’s call last month. Production issues and an almost $160 million drop in year-over-year sales caused the stock to trade below $10 per-share (it topped out around $80 per-share two years ago).
Well, at least they aren’t blowing up.